Better business letters
A well-written letter can create goodwill, generate leads and increase efficiency. A poorly written one can cause confusion, disrupt communication and reduce the likelihood of getting a reply. Unfortunately, though many people set out to write the first type, the second is what they end up with. But with the Emphasis Better business letters course, you will develop the skills and confidence needed to create professional correspondence, every time. You will also discover how to transfer those skills to email and adapt the etiquette accordingly.
Bespoke letter-writing training
We will show you how to make sure every reader understands the objective of your business letter and how to match the tone and style to the intended reader. Whether you need to write responses to credit applications, acknowledgements of sales or persuasive requests for information, we can tailor the course to your specific needs.
(If you want to focus solely on writing customer letters, please see our Customer-centred letter writing course.)
Lasting letter-writing skills
Like all our courses, Better business letters is highly practical. Our ultimate aim is not just to demonstrate new techniques but to make sure you leave knowing you can apply what you have learnt to your own writing. Before the course, the trainer will analyse a sample of your business letters and design the exercises and examples to focus on the particular skills you need.
Call us on +44 (0)1273 732 888 or email us to find out more.
What you'll learn
On our business letter-writing course you will learn how to:
- identify the reader and speak directly to them
- keep the reader's interest
- write convincingly and persuasively
- explain technical subjects to non-technical readers
- remove jargon and buzzwords
- construct crystal-clear sentences
- select the right words and expressions
- choose correct tone and voice
- write formally and informally
- use correct beginnings and endings
- be confident in your grammar and perfect in your punctuation
- apply your letter-writing skills to emails
- use the correct etiquette in both letters and emails.
Download a PDF document about this course, including a course outline.
Who is this course for?
This course is for anyone who wants to write business letters that their company can be proud to sign off. This includes writing or replying to complaint letters, enquiry letters and acknowledgement letters, among many others. Whether you want to politely refuse requests for information, or warmly accept applications for credit, our expert trainers can tailor the business letter writing course exactly to your requirements.
