Effective email writing

On this one-day course a specialist business-writing trainer will show you how to:

• make sure your messages get opened quickly
• give longer messages a logical structure
• differentiate between informal and formal email writing
• get your key messages across
• avoid igniting an email-writing 'flame war'
• choose an appropriate style for writing business emails
• address your reader's needs
• establish and build rapport
• know what format to use – and when
• minimise spam
• cut down on unnecessary emails – for you and your colleagues
• avoid embarrassing mistakes
• free yourself from inbox slavery
• make your emails more readable
• stay out of the libel courts.

Download a PDF document about this course, including a course outline.

Our unique writing analysis will give you the confidence and focus you need to improve your writing efficiently and effectively. Because it focuses on no fewer than 15 specific business-writing skills, you'll discover your strengths as well as areas for improvement.

You'll also receive a questionnaire ahead of the day so you can let the trainer know exactly what you want to achieve. Taken together, these ensure that no delegate gets left behind and everyone benefits from training appropriate to their level.

We take your privacy seriously, so your results won't be shared with other delegates (unless you choose to do so yourself). And if you give us any sensitive documents to analyse, we will be happy to sign a non-disclosure agreement.

All our trainers are experts in writing for business, with a background in industries where writing is the main focus. So they are well equipped to handle even the trickiest email-writing queries and offer practical advice.

Each must go through rigorous selection and training processes, and pass a six-stage series of tests, before we consider them qualified to work for you.

Find out more about our trainers.

We provide a year's phone and email support after the course, so you can return to your desk confident you'll continue to get the help you need. You'll be able to write your next email with peace of mind, knowing that whatever your query, you'll be within easy reach of the solution.

And we'll be happy to arrange further post-course analysis, training and coaching specific to your needs if you want it, to ensure you gain maximum long-term benefit.