Writing to customers
Complaints can be about anything from service to product failures, technical support to repairs. But they all have one thing in common: there’s a customer behind every letter or email.
It’s crucial your team keep this fact in mind with everything they write. With this course, you can be sure they will. We’ll build your team’s skills in all major areas of customer writing.
By the end of the training, attendees will be able to:
|show empathy and build rapport|
|easily build a logical structure using the SCRAP formula|
|write clearer letters and emails that result in fewer escalations|
|get their message across|
|match their tone and level of language precisely to each reader|
|understand and address all of your customers’ issues|
|use correct grammar and punctuation.|
Learn all about this courseGet the full course guide (PDF)