Improve customer loyalty, resolve more complaints first time and grow your business

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Writing with empathy

Who is it for?
Anyone who writes to customers via emails, letters or social media, in any sector.

What level is it for?
Any level. We tailor the content to meet participants’ needs, communications and backgrounds.

When and where
Date arranged around you. We can train at your site, or train your team remotely online.

Course length
Flexible, typically one day.

Delegates
We can train from four people up to your entire organisation. Each session has a maximum of ten delegates.

Let’s talk about your course

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Writing with empathy can help you connect with your audience and grow their loyalty, turning them into advocates and strengthening your brand. And, luckily, empathy is something we can all learn and improve on.

We’ll help your team understand the importance of empathy and how to apply it in their writing. This course will help them focus on who they are writing to, structure their communication effectively, and adopt the right tone of voice to harness the power of empathy.

By the end of the training, attendees will be able to:

use empathy to connect with customers
build a logical structure for every communication
always adopt the right tone, including when offering an apology
deal with any legal or compliance wording
write clearer letters and emails that result in fewer escalations
use correct grammar and punctuation.

Learn all about this course

Get the full course guide (PDF)

Enquire about this course

Call +44 (0)1273 732 888 or send us a message