Our courses

Learn the crucial skills to master these critical documents – and discover how to take advantage of AI's efficiency, in balance with your own insight and expertise.

Turn email back into the effective tool it should be – and more efficiently than ever

Most organisations run on their reports – make sure that inefficient, unclear board papers don't become business blockers for yours.

Decisions, investments and reputations hinge on business reports. Make sure yours can do the job, with strategic use of AI tools.

Most of our communication at work now happens in writing. Make sure yours is making the impact you need it to, and more efficiently than ever.

It’s sad but true: many good ideas go to waste simply because they don’t get the attention they deserve.

Love AI or hate it, there’s no denying its power. And getting to grips with it is fast becoming the must-have skill. Yet many people worry about falling behind or making costly mistakes while using it.

Securing funding for the projects that matter to you is more challenging now than ever. Learn the skills you need to master this skill.

The process of creating professional documents doesn’t finish when the writing is done. Ensuring accuracy is the critical final step.

Creating sharp and compelling press releases that will get journalists’ attention is key to gaining press coverage. It’s a challenging skill, with many parts to master.

Giving presentations is a key part of professional life. And to achieve your goals, you need more than just confidence: you need a compelling presentation.

It’s easy to underestimate the importance of well-taken notes or minutes. But they’re usually the basis for business-critical documents and communications – and the decisions that go with them.

Remote working has many advantages for employees and organisations, but it also comes with its own set of challenges.

In this age of information overload, sales and business development professionals need to be able to write in a way that cuts through the clutter with a refined and engaging offering.

The stories we heard as children helped us to find meaning in the world around us. As adults, we can harness the power of storytelling to grow our brand and our business.

Effective thought leadership content can position you as an authority in your field, win business and even influence other business leaders – and the future of your industry.

Unclear policy and procedure documents can easily be misunderstood or misconstrued. When this happens, it can lead to serious consequences for the users of the documents or the people affected by them.

If you want to grow your business or change its direction, the best way to plan it, share it and ensure it happens is to create a strategy document.

Well-written bids and tenders are key to securing any new business. But winning work in the public sector can be particularly challenging.

More and more teams need to write on social media to talk to clients, influence conversations and expand the reach of their brand.

Turning in-depth research into compelling reports that will inform and influence policymakers requires clear, concise and persuasive writing.

Your board steers your organisation – and their crucial decisions depend on the information and recommendations you and your team supply in your board reports.

Good writing helps communicate change, clarify complex matters and inform stakeholders throughout an organisation.

Keeping internal stakeholders engaged can boost staff-retention levels, increase productivity and minimise risk from non compliance with key internal procedures.

Increasingly, professionals in almost any department may be called on to write online content.

Major change may happen for all the right reasons, but making it work is still often fraught with risk. Success hinges on the right communication happening at the right time.

It’s never been more important to show empathy in everything you write to your customers.

Writing has never been so important at work. Whether you're coordinating an event, persuading a client, reporting to the board or capturing a visitor's attention online, you need strong writing skills to do it. Learn at your own pace with short, engaging online sessions.

While some people relish the chance to present, others live in fear of being asked to speak in public – whatever their level of seniority within the organisation.

Recruiting graduates represents a significant investment for your organisation. Help them make the transition from academic to business writing.

Investing in apprentices can bring vital fresh talent and energy into your organisation. But while they have great technical abilities, they can lack experience writing in a business environment.

Email is a problem that is hiding in plain sight. We all use it every day. Yet too often email fails to be the effective communication tool it should be.

We all read content on the web. But, increasingly, teams in almost any department are called on to write web content, too. Make sure they know how to create engaging and accessible web copy.

Despite the prevalence of email, letters are still a vital communication channel between some organisations and their customers. Make sure yours aren't simply wasting paper.

Good grammar and punctuation is fundamental if you want people to take your team seriously.

Well-written bids and proposals are key to securing new business. With the right techniques, you can create a strong, persuasive case that gets your prospect to ‘yes’.

Customer service teams have a pivotal role. The communications between them and customers can build or break the relationship that your customers have with your organisation.

For many technical people, writing can take them a long way from their comfort zone. And whatever the technical role, knowledge that isn't communicated effectively may just be wasted.

Reports are far more than simply tasks to tick off a to-do list – they’re a vital component in keeping organisations running effectively.

People today are busier than ever. This means that documents and emails that effectively get their messages across have never been more crucial.