Customer letter and email writing course in London

Keep your customers satisfied with better letters and emails

Book now

Customer-writing course for individuals (London)

Length
1 day; 9:30am–5:00pm

When and where
Central London
See locations and dates

We also run this course in
Manchester

Cost
£495+VAT
See payment options

Other questions?
Call 012732 732 888
or send us a message

Book now

This course will give you a comprehensive understanding of how to plan, structure and write effective replies to customers – so you can keep the customer behind every letter or email satisfied.

By the end of the training, you will know how to:

show empathy and build rapport
easily build a logical structure using the SCRAP formula
write clearer letters and emails that result in fewer escalations
get your message across
match your tone and level of language precisely to each reader
understand and address all of your customers’ issues
use correct grammar and punctuation.

Is this course right for me?

If your aim is to improve your writing to customers and clients: yes. We’ve helped professionals from every sector and industry write better emails and letters to their clients and customers.

And because your place will include our unique pre-course writing analysis, you can be sure you’ll get exactly the help you need. Your course trainer will have a detailed understanding of your business-writing challenges – before you even walk into the training room.

Learn all about this course

Get the full course guide (PDF)

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Show in the next months in

Course Location Dates Price exc. VAT   Status
Writing to customers London - Liverpool Street, E1 6DQ 18 Sep £495.00

Writing to customers

London - Liverpool Street, E1 6DQ

18 Sep

£495.00 exc. VAT

 

Register Now » 10 Places Available!
Register Now » 10 Places Available!
Writing to customers London - Tenter House, EC2Y 9AE 20 Nov £495.00

Writing to customers

London - Tenter House, EC2Y 9AE

20 Nov

£495.00 exc. VAT

 

Register Now » 10 Places Available!
Register Now » 10 Places Available!
Writing to customers London - Liverpool Street, E1 6DQ 06 Mar £495.00

Writing to customers

London - Liverpool Street, E1 6DQ

06 Mar

£495.00 exc. VAT

 

Register Now » 10 Places Available!
Register Now » 10 Places Available!
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Payments and discounts

Payments and discounts

Payment

You can pay online using our booking table by credit/debit card or by invoice.

Book now

Discounts

We offer discounts for self-funded, third sector and group bookings.

Call 01273 732 888 for more information.

We're specialists in communications and business-writing training

Any questions about this course?

Just send us a message or phone +44 (0)1273 732 888