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High-impact business writing with AI

Courses

Explore our range of courses, covering all topic areas of writing at work.

Choose from three formats: prescheduled trainer-led courses open to anyone, self-paced online learning and tailored in-house courses built around your needs.

Popular courses

Business report writing

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Bid, tender and sales-proposal writing

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Writing exceptional board reports

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Policy and procedure writing

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Storytelling in business

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High-impact business writing with AI

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Greta Solomon

Rethinking creativity: a Q&A with Greta Solomon

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Is AI making our writing better – or worse? PR After Hours interview

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Resources

Whether your next task is a report, a press release or a presentation, a little help goes a long way. Find actionable, expert guides and tips in our Knowledge Hub.

Bids and proposals

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AI

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Business writing essentials

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Writing to the board

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Writing to customers

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Writing for marketing

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Technical writing

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Professional email writing

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Business report writing

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Corporate communications

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FAQs

You’ll find answers to the most common questions we get about our training on this page. If we haven’t answered your question, you can submit it there. 

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Useful information

If you’re considering our training, these pages will give you a fuller picture of what we do and how we do it – and how it can help you or your team.

Our pricing

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Our approach

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Our writing analysis

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Coaching enquiry

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AI Ready

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Emphasis is the UK’s leading business-writing training company, offering specialist business-writing training and consultancy services to private and public sector organisations all over the world.

About us

Emphasis has been training companies and individuals in how to make their communication work for 25 years. Find out more about our story and our work below.

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Writing to customers

Resources to help you nurture and enhance your customer relationships with clear and empathetic communications

Contents

Featured
All articles
Useful resources
Case studies

Featured

Connect with customers

How to show empathy in your customer service responses [with examples]

Connect with customers

How to show empathy in your customer service responses [with examples]

Live chat best practice

Where live chat goes wrong – and how to make it right

Live chat mistakes

Live chat best practice for a great customer experience

All articles

How to show empathy in your customer service responses [with examples]

Where live chat goes wrong – and how to make it right

Live chat best practice for a great customer experience

Five email mistakes that will lose you customers

Useful resources

Prompting success

The Boardroom Advantage

Report briefing template

Proofreading checklist

Case studies

See how we've helped our clients

Technical writing, Writing to customers

Environment Agency cultivates a new public image

Environment Agency
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Business report writing

Turning complex information into impactful research reports at CFE

CFE Research
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Business report writing

Making crucial health information accessible for the people who need it

The Health Policy Partnership
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Business report writing, Professional email writing

Heartlands High School invests in better writing skills for a stronger future

Heartlands High School
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Bids and proposals, Technical writing

Simplifying technical language and raising communication standards at SeaRoc Group

SeaRoc Group
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Business writing essentials, Writing to customers

Demystifying legal speak at Nabarro for a rebrand that sets it apart from the competition

Nabarro
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Refugee children hug each other in camp
Professional email writing

Small UK charity makes big international impact thanks to clear, convincing communications

Refugee Rights Europe
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Business writing essentials

Concise, consistent and contract-winning writing at Spinning Clock

Spinning Clock
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Writing to customers

HSBC overhaul complaint-handling style to cut comeback and connect with customers

HSBC
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Bids and proposals

How a tiny team at a children’s charity won the biggest contract of their lives

One YMCA
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