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Emphasis is the UK’s leading communication training company, offering specialist learning programmes and consultancy services to private and public sector organisations all over the world.
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Welcome to the blog – advice, opinions and musings on how to make words work
Early in my former publishing career, back when I was still in short trousers, I worked as a sub-editor on a woodwork magazine. Our offices were in the beautiful Georgian city of Bath, in a Grade I listed building that dated back to the 1700s. Jane Austen had...
As a journalist, PR consultant, author, poet and communications trainer, Greta Solomon has built a career on her creativity. Now she loves showing...
Creativity is probably one of the most misunderstood concepts in the professional world. When we hear the word, we tend to think of great artists,...
I started writing this just after finishing a phone call with a customer service agent. The conversation lasted no more than five minutes. And the...
With a host of new AI tools at our disposal, applying for a job has never been easier. At the same time, candidates are finding it harder than ever...
Our newsletter Writing Matters will help you to get your point across, supercharge your writing and make sure you stand out from the crowd. We've helped over 80,000 professionals achieve their goals.
When many people set out to write a report or proposal, they start with a standard template or adapt a previous document. On the surface, this makes...
I hope you are well. No, really – I do. But have you ever noticed how those five words have become the default opener for almost every email? Why do...
You might think of artificial intelligence mainly as a new way to draft short emails or outline reports in seconds. If you do, you’re in good...
AI is already transforming how many of us write. But evidence is beginning to emerge that it may also be harming our organisations in a way that...
I’ll never forget the first time I was asked to write a report. I had recently graduated and was two months into a new job with the Environmental...
Simplicity is often misunderstood and underrated. One of the biggest myths in business writing is that complex topics need complex documents. The...
Years ago, not long after I started Emphasis, I found myself in conversation with a young training manager for one of the UK’s biggest companies. We...
Many of us are still hoovering up pine needles from the living room carpet. There may even be a lone chocolate rattling around the Quality Street...
Disappointingly, the good people at the Oxford English Dictionary have chosen not to name Documentese as their 2024 Word of the Year. But as their...
There’s one critical problem with most articles and videos on ChatGPT. And it’s glaringly obvious to anyone who works in a sizeable organisation....
I faced a slightly awkward moment in a meeting recently. Some consultants were presenting their ideas to me, but I stopped them five seconds into...
A colleague had a bizarre experience recently. While browsing the website of a well-known electrical-goods company, she idly clicked the Get Help...
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