Turning complex information into impactful research reports at CFE

The challenge

CFE work with complex issues and they knew they needed to express ‘dry’ topics in a way that would capture the imagination and attention of the reader. But their high-achieving graduate staff were tending to write in an academic style that relied heavily on the passive voice. The reports they were producing were too long and didn’t have a clear message – which meant senior managers were spending too much time editing them.

As Joint Managing Director James Kewin put it: ‘Research is an unforgiving area. You can have the best research that asks all the right questions and feel that the work is fantastic, but if your reports don’t work, then it’s all been for nothing.’

The solution

Bespoke in-person training on writing research reports helped all 45 members of staff develop a lucid style. The courses were designed to provide tools for achieving reader-focused, impactful writing – including effective ways to structure and using the active voice.

The team had one-to-one coaching sessions to ensure they were applying their new knowledge. And the trainer also worked with CFE to develop a house style.

The result

CFE now has a consistent voice. The coaching showed that the quality of reports had improved and – crucially – that staff now feel confident they are writing effectively. By taking a consultative approach rather than prescribing hard-and-fast rules, the training helped CFE settle on their own style.

‘One thing that sets us apart from our competitors is that we articulate complex issues in a straightforward way. Instead of using an academic style, our reports are accessible,’ says James. ‘We would be nowhere if we didn’t have high-quality written output, because our reputation is based on quality.’