+44 (0)1273 732 888
Who is it for?
Anyone who writes to customers via emails, letters or social media, in any sector.
What level is it for?
Any level. We tailor the content to meet participants’ needs, communications and backgrounds.
When and where
Date arranged around you. We can train at your site, anywhere in the world, or train your team remotely online.
Flexible, typically one day.
We can train from four people up to your entire organisation. Each session has a maximum of ten delegates.
Let’s talk about your course
Writing with empathy can help you connect with your audience and grow their loyalty, turning them into advocates and strengthening your brand. And, luckily, empathy is something we can all learn and improve on.
We’ll help your team understand the importance of empathy and how to apply it in their writing. This course will help them focus on who they are writing to, structure their communication effectively, and adopt the right tone of voice to harness the power of empathy.
A key feature of this course is that all delegates receive our unique pre-course writing analysis. This covers 15 different areas of writing skills and helps us tailor the training to the delegates’ precise writing needs, delivering long-lasting business benefits.
By the end of the training, attendees will be able to:
Learn all about this course
What our delegates say about us.
This was such a good course. So helpful to my day-to-day working environment and delivered brilliantly. Very highly recommended.
Duncan Gregory, BNP Paribas
Really enjoyable day, learnt loads, looking forward to completing the 16 outstanding complaints I have!
Tracy Campbell, Mid-Yorkshire Hospitals NHS Trust
Excellent trainer, bought the day alive with information, facts and humour! Very good resources.
Alyce King, Bourne Leisure
Fantastic! Extremely useful and relevant to my role. I will be taking away ideas to work with in the team. Thank you very much.
Sarin Pace, BNP Paribas
I thought it was delivered very passionately; I felt open to ask lots of questions, and generally enjoyed the whole day.
Rosie Twist, BNP Paribas
What our delegates say about us
Unique pre-course analysis
Full course customisation
Over 19 years' experience
Our expert trainers
We analyse the writing of every attendee on the course according to 15 different areas. This means our trainers will have a solid understanding of the writing issues of every one of your people – before anyone even enters the training room. It's a method unique to Emphasis that's successfully helped around 50,000 professionals across the world.
You have access to our dedicated helpdesk for a year after your course.
You will also receive regular free tips and resources by email. We also offer optional post-course coaching clinics.
Our specialist course developers work hard to create a programme that’s customised exactly to the problems your team are facing.
We’ve helped improve writing and communications skills for over 50,000 delegates and we’ve worked with over 5,000 companies – including many just like yours. See our case studies here.
We make sure to match the right trainer to your organisation, meaning you can rely on getting someone with the best skills, approach and experience to solve the challenges your team are facing.
All our trainers and consultants have years of professional experience in writing, editing and communications. And every one goes through a six-month onboarding process to ensure they can effectively and engagingly deliver that expertise to you in the training room.
Effective email writing
Let us build the course for you
The complete business writer (online)