Website terms & conditions

Please read the following carefully as it governs your use of (‘the Site’) and affects your rights and liabilities under the law. Any communications regarding this website can be emailed to us.

By accessing and using you are agreeing to the terms and conditions contained below and in the Privacy Policy. We reserve the right to make changes to this website at any time without notice and it is your responsibility to revisit this page from time to time to re-read these Terms. Any revised term shall take effect as at the date of its posting.


  • The Site is owned by Emphasis Training Limited (‘Emphasis’) of 1 Amber House, St John’s Road, Hove BN3 2EZ, United Kingdom.
  • The content on the Site (‘the Content’) is owned by Emphasis.
  • Emphasis may restrict access to the Site at any time to allow for repairs, maintenance or the introduction of new facilities or services.
  • Emphasis may collect and analyse anonymous aggregate data relating to site usage and performance.

Use of the Site

  • You agree to use the Site only for lawful purposes, and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Site. Do not post anything illegal or which could be considered defamatory or abusive.
  • All copyright, trade marks, database right, program code, design, graphics, text, and other intellectual property rights in the Content are owned by Emphasis and/or third parties. Except as expressly set out, nothing in this document confers any licence or other right in relation to the Content.
  • Permission is granted only electronically to copy and/or print in hard copy portions of this website for personal non-commercial purposes. Any other use of materials on this website (including reproduction for purposes other than those noted above and modification, distribution or re-publication) is strictly prohibited.

Linking policy

  • You may not frame any page of the Site (ie reproduce any page of the Site – including the home page – framed within another website).
  • The Site may contain hyperlinks to other websites. These are provided for your interest and convenience and are not an endorsement, authorisation, sponsorship, affiliation or publication by Emphasis of the site, its owners or providers. Emphasis is not responsible for the availability or content of third party sites.

Disclaimers and limitation of liability

  • The Site is provided by Emphasis without any warranties. Emphasis (to the fullest extent allowed by law) disclaims all warranties, conditions or duties of every nature, including (without limitation) any implied warranties of satisfactory quality or fitness for a particular purpose, any express or statutory warranties and any warranties or duties regarding accuracy, timeliness, completeness or performance.
  • Emphasis makes no warranty that functions contained in the Site’s content will be uninterrupted or error free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs.
  • Emphasis does not endorse and is not responsible for statements made by third parties on the Site.
  • You agree that (to the fullest extent allowed by law) Emphasis will not be liable to you and/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Site.


  • Any personal information you provide to Emphasis through the Site will be used in accordance with the Emphasis Privacy Policy.
  • The Emphasis Privacy Policy does not apply to any third-party websites accessible via hyperlinks from the Site.


Online payments are handled by Administrate via Stripe. Payment is accepted through the following cards:

  • Visa Credit
  • Visa Debit
  • Mastercard
  • American Express

We can also accept invoice payments in some circumstances – contact us for details.


Open course (courses for individuals) refund policy

(This policy applies to bookings on our scheduled courses for individuals. For company course refund policies, please contact us directly.)

If you have already paid for your booking on an open course, and you cancel more than 6 weeks before the course, we can either:

  • refund you the cost of the course
  • reschedule you on a different date (dependent on availability).

If you have not paid, we can issue a credit note for the invoice.

Our full company details are:

Emphasis Training Ltd
1 Amber House
St John’s Road
United Kingdom
+44 (0)1273 732 888

Please contact with any enquiries about open course payment and refunds.

Online learning at

For online-learning purchases made directly through, a 14-day cooling off period applies. This means that you are entitled to request a full refund within 14 days of your purchase. Contact to make this request.

Customer complaints procedure

If you have a complaint about our organisation, we want to hear about it, and we will do our best to put it right.

Our customer complaints procedure has the following goals:

  • to deal with complaints fairly, efficiently and effectively
  • to ensure that all complaints are handled in a consistent manner throughout
  • to increase customer satisfaction
  • to use complaints constructively in the planning and improvement of all services.

How to complain

We would like to sort out any complaint as soon as possible.

Many complaints can be resolved informally. In the first instance, contact us and – if you feel able – speak to the member of staff who is working with you or ask to speak to their manager, who will try to sort the matter out.

If you make contact in person or by phone, make a note of the name of the person you speak to. If a solution is offered at this point, make a note of this as well.

If you are not satisfied with an informal solution, you may pursue a formal complaint. To do this, please send your complaint to:

Rob Ashton (CEO)
1 Amber House, St John’s Road
East Sussex
United Kingdom

+44 (0)1273 732888


  • If any court of competent jurisdiction finds any provision of these Terms invalid, the invalidity of that provision will not affect the validity of the remaining provisions which shall remain in effect.
  • Failure by Emphasis to exercise any right or remedy under these terms does not constitute a waiver of that right or remedy.
  • These terms shall be governed by and interpreted in accordance with the laws of England and Wales
  • Refunds may occasionally be offered at the discretion of the management.

To go to the privacy policy please click here.

This page was last updated on 8 January 2021.