+44 (0)1273 732 888
Website terms & conditions
Please read the following carefully as it governs your use of www.writing-skills.com (‘the Site’) and affects your rights and liabilities under the law. Any communications regarding this website can be emailed to us.
Use of the Site
Disclaimers and limitation of liability
Online payments are handled by Administrate via Stripe. Payment is accepted through the following cards:
We can also accept invoice payments in some circumstances – contact us for details.
Open course (courses for individuals) refund policy
(This policy applies to bookings on our scheduled courses for individuals. For company course refund policies, please contact us directly.)
If you have already paid for your booking on an open course, and you cancel more than 6 weeks before the course, we can either:
If you have not paid, we can issue a credit note for the invoice.
Our full company details are:
Emphasis Training Ltd
1 Amber House
St John’s Road
+44 (0)1273 732 888
Please contact email@example.com or firstname.lastname@example.org with any enquiries about open course payment and refunds.
Online learning at reed.co.uk
For online-learning purchases made directly through reed.co.uk, a 14-day cooling off period applies. This means that you are entitled to request a full refund within 14 days of your purchase. Contact email@example.com to make this request.
Customer complaints procedure
If you have a complaint about our organisation, we want to hear about it, and we will do our best to put it right.
Our customer complaints procedure has the following goals:
How to complain
We would like to sort out any complaint as soon as possible.
Many complaints can be resolved informally. In the first instance, contact us and – if you feel able – speak to the member of staff who is working with you or ask to speak to their manager, who will try to sort the matter out.
If you make contact in person or by phone, make a note of the name of the person you speak to. If a solution is offered at this point, make a note of this as well.
If you are not satisfied with an informal solution, you may pursue a formal complaint. To do this, please send your complaint to:
Rob Ashton (CEO)
1 Amber House, St John’s Road
+44 (0)1273 732888
This page was last updated on 8 January 2021.