Live chat can be a great addition to your website for the benefit of both your customers and your business. Customers increasingly expect rapid or even immediate responses online when they need help. And research shows that 41% of customers favour live chat over...
In sport, there’s often a fine line between being hailed as the champ or dubbed an also-ran. For every Olympic 10,000m gold medallist there were probably dozens of potential champions. But no matter. Whoever crosses the line first, even by a fraction of a second,...
Presentations are known for striking fear in the hearts of many. But, for some, the terror of presenting is surpassed only by having to field questions from the audience. If that's true for you, it's understandable. You could be worried about saying the wrong thing or...
Empathy: a lovely fluffy word, isn’t it? Touchy. Feely. Soft. Perhaps with hints of being rather passive – even submissive. When it comes to business, though, it’s time to banish such banal notions. Why? Well, because this so-called soft quality seems to have an...
In the 1991 blockbuster Terminator 2: Judgment Day, the time-travelling Terminator (Arnold Schwarzenegger) reveals in deadpan tones how artificial intelligence (AI) put in charge of America’s weapons will deliberately trigger nuclear Armageddon. ‘The system goes...