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Jess Swales

Jessica is a copywriter, brand champion, translator and business-writing trainer (for Emphasis).

She specialises in helping individuals and whole organisations (including Orange and Nespresso) find their voice, communicate with clarity and present a strong, unified brand.

Should you use emojis at work?

The ‘Face with Tears of Joy’ emoji. Whether you love it or scorn it, you’re probably familiar with its ecstatic expression. You might even know that this symbol was crowned the Oxford Dictionaries Word (yes, word) of the Year 2015 – and is still the most popular emoji...