Writing Matters

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Do this before you write to a colleague or customer

Do this before you write to a colleague or customer

A colleague had a bizarre experience recently. While browsing the website of a well-known electrical-goods company, she idly clicked the Get Help button. But instead of taking her to an FAQ page or opening a live chat as she'd expected, to her horror, the button...

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Proofread like a pro

When you've just finished slaving over a report, it can be hard to achieve the distance you need to proofread it effectively. Watch Emphasis CEO Rob...

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