Welcome to the blog – advice, opinions and musings on how to make words work
Have you ever written what you thought was a perfectly clear email, only to get a reply ten minutes later that left you scratching your head? Perhaps the person you sent it to emailed back with questions that you thought you'd already answered. Or maybe they got hold...
Have you ever missed an obvious typo and wondered how? Maybe it was even in a title in bold, 24-point type. Or perhaps you overlooked a howler in a...
Have you ever noticed how something strange happens whenever we sit down to write a document? In person, we might be able to explain even the most...
When most people set out to write something like a report or proposal, they make one fundamental error. They might adapt a similar one that they...
Once, in pre-Emphasis days, I found myself in a training room full of people whose body language told me that they really did not want to be there....
It's one thing when stress intrudes on your own working day. But when you're responsible for a team, their stress is your stress too. If you're...
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If you're ever feeling down about what you've achieved in life, this surprising fact might cheer you up. You managed to rewire your own brain before...
As you read this, a miracle is happening. Your eye is detecting dots and squiggles on the screen in front of you and your brain is...
A while ago (OK, quite a while ago), I announced that I was starting a research project on the science of written communication, with a view to...
'I’m pregnant.' Words to normally evoke joy (or panic). But the person telling me this good news wasn’t my partner – she was my internal...
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