Customer letter and email writing course in London

Keep your customers satisfied with better letters and emails

See course dates CPD Certified

Customer-writing course for individuals (London)

1 day; 9:30am–5:00pm

including our unique individual writing analysis

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When and where
Central London (addresses and maps)
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We also run this course remotely.

Group size
This is small-group training, with a maximum of ten delegates per course

We also run this course for in-house groups

CPD accreditation
This course is equal to 6.5 CPD teaching and learning hours

Other questions?
Call 01273 732 888
or send us a message

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This CPD-accredited course will give you a comprehensive understanding of how to plan, structure and write effective replies to customers – so you can keep the customer behind every letter or email satisfied.

By the end of the training, you will know how to:

show empathy and build rapport
easily build a logical structure using the SCRAP formula
write clearer letters and emails that result in fewer escalations
get your message across
match your tone and level of language precisely to each reader
understand and address all of your customers’ issues
use correct grammar and punctuation.

Is this course right for me?

If your aim is to improve your writing to customers and clients: yes. We’ve helped professionals from every sector and industry write better emails and letters to their clients and customers.

And because your place will include our unique pre-course writing analysis, you can be sure you’ll get exactly the help you need. Your course trainer will have a detailed understanding of your business-writing challenges – before you even walk into the training room.

Learn all about this course

Get the full course guide (PDF)
Cyber Essentials Plus

We are certified to Cyber Essentials Plus standards. So you can be confident when sending your writing sample to us that any information you share is safe.

Book today

We’re sorry, we have no course dates available right now. But please contact us using the form at the bottom of the page to register your interest.

Payments and discounts

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You can pay online using our booking table by credit or debit card.

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We offer discounts for self-funded, third sector and group bookings.

Call 01273 732 888 for more information.

We're specialists in communications and business-writing training

Ask a question or express interest

Just send us a message or phone +44 (0)1273 732 888