+44 (0)1273 732 888
Customer letter and email writing course in London
Other locations and courses
More than three employees to train?
1 day; 9:30am–5:00pm
including our unique individual writing analysis
See payment options
When and where
Central London (addresses and maps)
See scheduled dates
We also run this course remotely.
This is small-group training, with a maximum of ten delegates per course
We also run this course for in-house groups
This course is equal to 6.5 CPD teaching and learning hours
Call 01273 732 888
or send us a message
This CPD-accredited course will give you a comprehensive understanding of how to plan, structure and write effective replies to customers – so you can keep the customer behind every letter or email satisfied.
By the end of the training, you will know how to:
Is this course right for me?
If your aim is to improve your writing to customers and clients: yes. We’ve helped professionals from every sector and industry write better emails and letters to their clients and customers.
And because your place will include our unique pre-course writing analysis, you can be sure you’ll get exactly the help you need. Your course trainer will have a detailed understanding of your business-writing challenges – before you even walk into the training room.
Learn all about this course
We are certified to Cyber Essentials Plus standards. So you can be confident when sending your writing sample to us that any information you share is safe.
We’re sorry, we have no course dates available right now. But please contact us using the form at the bottom of the page to register your interest.
You can pay online using our booking table by credit or debit card.
We offer discounts for self-funded, third sector and group bookings.
Call 01273 732 888 for more information.
We're specialists in writing and communication training – since 1998 we've trained over 80,000 people from every sector and industry.
What our delegates say about us
Very interesting and easy to understand with relevant examples.
Olivia O'Brien, Swan Housing Group
Excellent relevant content very applicable to role. Excellent resources.
John Arnold, British Association of Snowsport Instructors
Fun and interactive. I will take away many useful tips from today!
Christopher Courtiour, Harrods
Really enjoyable course with content extremely useful for our objectives.
Danny Hammond, Enfield Council
The course was fun, dynamic and will surely prove to be very useful! Thank you.
Sarah van der Meer, IATA
Unique pre-course analysis
Our expert trainers
Excellent course materials
Your writing is unique – you have your own strengths and areas you can improve on. It’s only by knowing these that you can make big, efficient and targeted improvements to your writing.
That’s why, before the course, we’ll analyse your writing across 15 different areas. Our trainers will know and understand your writing.
Unlike other course providers, we won’t leave you high and dry when you return to your desk. You have access to our dedicated helpdesk for a year after your course.
You will also receive regular free tips and resources by email. We also offer optional post-course coaching.
We’ve helped professionals in every sector and industry (see our clients). If your manager has told you that you need to improve, you’re in safe hands. If you want to get a new job or promotion, we’ll equip you with the skills you need to impress. And if you need to brush up on the basics, we’ll give you a solid grounding and build your confidence.
We only recruit trainers and consultants with years of professional experience in writing, editing and communications. And every one goes through a six-month onboarding process to ensure they can effectively and engagingly deliver that expertise to you in the training room.
So you can be confident that the trainer on your course will have the skills and experience to help you make the changes you need to to transform everything you write at work.
Our professionally bound course manual will contain all your notes, as well as detailed summaries of our techniques for writing better documents.
You’ll also have free helpline support for a year after the course – so whatever your question, you’ll always be within easy reach of an answer.
Just send us a message or phone +44 (0)1273 732 888