Customer letter and email writing course in London

Keep your customers satisfied with better letters and emails

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Customer-writing course for individuals (London)

1 day; 9:30am–5:00pm

When and where
Central London (addresses and maps)
See scheduled dates

We also run this course remotely.

including our unique individual writing analysis

See payment options

Group size
This is small-group training, with a maximum of ten delegates per course

Other questions?
Call 01273 732 888
or send us a message

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This course will give you a comprehensive understanding of how to plan, structure and write effective replies to customers – so you can keep the customer behind every letter or email satisfied.

By the end of the training, you will know how to:

show empathy and build rapport
easily build a logical structure using the SCRAP formula
write clearer letters and emails that result in fewer escalations
get your message across
match your tone and level of language precisely to each reader
understand and address all of your customers’ issues
use correct grammar and punctuation.

Is this course right for me?

If your aim is to improve your writing to customers and clients: yes. We’ve helped professionals from every sector and industry write better emails and letters to their clients and customers.

And because your place will include our unique pre-course writing analysis, you can be sure you’ll get exactly the help you need. Your course trainer will have a detailed understanding of your business-writing challenges – before you even walk into the training room.

Learn all about this course

Get the full course guide (PDF)

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Payments and discounts

Payments and discounts


You can pay online using our booking table by credit or debit card.

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We offer discounts for self-funded, third sector and group bookings.

Call 01273 732 888 for more information.

We're specialists in communications and business-writing training

Any questions about this course?

Just send us a message or phone +44 (0)1273 732 888