Online course in policy and procedure writing

Clear, concise policy and procedure documents for efficient, effective business

See course dates CPD Certified

Writing effective policies and procedures (remote/online)

What’s included
A trainer-led remote course and our unique individual writing analysis, plus a year’s access to our e-learning programme The complete business writer

1 day; 10:00am–4:00pm (GMT/BST)
Plus a year’s access to business-writing e-learning

See payment options

When and where
This is live online training – you can join from anywhere
See scheduled dates

Group size
This is small-group remote training, with a maximum of eight delegates per course

We also run this course for in-house groups

CPD accreditation
This live online course is equal to 5 CPD teaching and learning hours; the e-learning is worth an additional 12 CPD hours

Other questions?
Call +44 (0)1273 732 888
or send us a message

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Unclear policy and procedure documents can easily be misunderstood or misconstrued. When this happens, it can lead to inconsistencies, inefficiencies – even legal action or other serious consequences for the users of the documents, or the people affected by them.

But with clear, active and specific writing, every employee or stakeholder will know where they stand and how they should act in any professional situation.

On this practical and interactive CPD-accredited course, we’ll show you how to write accessible policies and procedures that mean the expertise within your organisation can be put into action.

We deliver this interactive course online using the latest web technology, so you can attend no matter where you are. All you need is a computer, a headset and stable internet access.

By joining this training, you’ll also get a year’s access to our comprehensive, CPD-accredited e-learning programme The complete business writer (which would normally cost £150). That consists of 52 interactive, expert modules that will reinforce and build on the techniques you learn on the course day.

This course has been awarded first place for two years running in’s list of Top 10 Communication Skills Courses.

By the end of the training, you will know how to:

set clear objectives and profile your readers
identify and communicate key messages with the right level of detail
create a logical structure for policies and procedures
strip out waffle and write in clear, active language for accessible policies and procedures that people will read and understand
create consistent documents with clear formatting and design
write subheadings that guide and engage the reader
avoid common grammar traps and proofread policy and procedure documents for errors.

Is this course right for me?

If you want to learn how to write (or review and amend) policies and procedures that are clear, succinct and effective, yes.

And because your place will include our unique pre-course writing analysis, you can be sure you’ll get exactly the help you need. Your course trainer will have a detailed understanding of your business-writing challenges before the training begins.

We’ve been running remote-learning programmes for over ten years, training over 6,000 people online and continually refining our approach in that time. So you can be confident that this course will be as engaging and effective as one run face to face.

Learn all about this course

Get the full course guide (PDF)
Cyber Essentials Plus

We are certified to Cyber Essentials Plus standards. So you can be confident when sending your writing sample to us that any information you share is safe.

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Payments and discounts

Payments and discounts


You can pay online using our booking table by credit or debit card.

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We offer discounts for self-funded, third sector and group bookings.

Call 01273 732 888 for more information.

We're specialists in communications and business-writing training

Ask a question or express interest

Just send us a message or phone +44 (0)1273 732 888