+44 (0)1273 732 888
Online customer letter and email writing course
Other locations and courses
More than three employees to train?
A trainer-led remote course and our unique individual writing analysis, plus a year’s access to our e-learning programme The complete business writer
1 day; 9:30am–3:30pm (GMT/BST)
Plus a year’s access to e-learning
See payment options
When and where
This is live online training – you can join from anywhere
See scheduled dates
We also run this course in London.
This is small-group remote training, with a maximum of eight delegates per course
We also run this course for in-house groups
This live online course is equal to 5 CPD teaching and learning hours; the e-learning is worth an additional 12 CPD hours
Call +44 (0)1273 732 888
or send us a message
This CPD-accredited course will give you a comprehensive understanding of how to plan, structure and write effective responses to customers – so you can keep the customer behind every message, email or letter satisfied.
We deliver this interactive course online using the latest web technology, so you can attend no matter where you are. All you need is a computer, a headset and stable internet access.
By joining this training, you’ll also get a year’s access to our comprehensive, CPD-accredited e-learning programme The complete business writer (which would normally cost £150). That consists of 52 interactive, expert modules that will reinforce and build on the techniques you learn on the course day.
By the end of the training, you will know how to:
Is this course right for me?
If your aim is to improve your writing to customers and clients: yes. We’ve helped professionals from every sector and industry write better messages, emails and letters to their clients and customers.
And because your place will include our unique pre-course writing analysis, you can be sure you’ll get exactly the help you need. Your course trainer will have a detailed understanding of your business-writing challenges before the training begins.
We’ve been running remote-learning programmes for over ten years, training over 6,000 people online and continually refining our approach in that time. So you can be confident that this course will be as engaging and effective as one run face to face.
Learn all about this course
We are certified to Cyber Essentials Plus standards. So you can be confident when sending your writing sample to us that any information you share is safe.
You can pay online using our booking table by credit or debit card.
We offer discounts for self-funded, third sector and group bookings.
Call 01273 732 888 for more information.
We're specialists in writing and communication training – since 1998 we've trained over 80,000 people from every sector and industry.
What our delegates say about us
Excellent day. Well structured, very well delivered. Perfectly targeted and correct pace.
David Thomas, York Teaching Hospital
Fantastic! Extremely useful and relevant to my role. I will be taking away ideas to work with in the team.
Sarin Pace, BNP Paribas
Very helpful – should be rolled out further within the organisation.
Rachel Anderson, York Teaching Hospital
Very engaging – thoroughly enjoyed the course and I cannot wait to put this into practice.
Melanie Macariou, Vodafone
Unique pre-course analysis
Our expert trainers
Excellent course materials
Your writing is unique – you have your own strengths and areas you can improve on. It’s only by knowing these that you can make big, efficient and targeted improvements to your writing.
That’s why, before the course, we’ll analyse your writing across 15 different areas. Our trainers will know and understand your writing.
Unlike other course providers, we won’t leave you high and dry when you return to your desk. You have access to our dedicated helpdesk for a year after your course.
You will also receive regular free tips and resources by email. We also offer optional post-course coaching.
We’ve helped professionals in every sector and industry (see our clients). If your manager has told you that you need to improve, you’re in safe hands. If you want to get a new job or promotion, we’ll equip you with the skills you need to impress. And if you need to brush up on the basics, we’ll give you a solid grounding and build your confidence.
We only recruit trainers and consultants with years of professional experience in writing, editing and communications. And every one goes through a six-month onboarding process to ensure they can effectively and engagingly deliver that expertise to you in the training room.
So you can be confident that the trainer on your course will have the skills and experience to help you make the changes you need to to transform everything you write at work.
Our professionally bound course manual will contain all your notes, as well as detailed summaries of our techniques for writing better documents.
You’ll also have free helpline support for a year after the course – so whatever your question, you’ll always be within easy reach of an answer.
Just send us a message or phone +44 (0)1273 732 888