Online customer letter and email writing course

Keep your customers satisfied with better letters and emails

Book now

Customer-writing course for individuals (remote/online)

1 day; 9:30am–3:30pm (GMT/BST)
Plus a year’s access to e-learning

When and where
This is live online training – you can join from anywhere
See scheduled dates

We also run this course in London.


See payment options

What’s included
As well as the trainer-led remote course and our unique individual writing analysis, you’ll have a year’s access to our e-learning programme The complete business writer

Group size
This is small-group remote training, with a maximum of eight delegates per course

Other questions?
Call +44 (0)1273 732 888
or send us a message

Book now

This course will give you a comprehensive understanding of how to plan, structure and write effective replies to customers – so you can keep the customer behind every letter or email satisfied.

We deliver this interactive course online using the latest web technology, so you can attend no matter where you are. All you need is a computer, a headset and stable internet access.

By joining this training, you’ll also get a year’s access to our comprehensive, CPD-accredited e-learning programme The complete business writer (which would normally cost £150). That consists of 52 interactive, expert modules that will reinforce and build on the techniques you learn on the course day.

By the end of the training, you will know how to:

show empathy and build rapport
easily build a logical structure using the SCRAP formula
write clearer letters and emails that result in fewer escalations
get your message across
match your tone and level of language precisely to each reader
understand and address all of your customers’ issues
use correct grammar and punctuation.

Is this course right for me?

If your aim is to improve your writing to customers and clients: yes. We’ve helped professionals from every sector and industry write better emails and letters to their clients and customers.

And because your place will include our unique pre-course writing analysis, you can be sure you’ll get exactly the help you need. Your course trainer will have a detailed understanding of your business-writing challenges before the training begins.

We’ve been running remote-learning programmes for over ten years, training over 6,000 people online and continually refining our approach in that time. So you can be confident that this course will be as engaging and effective as one run face to face.

Learn all about this course

Get the full course guide (PDF)

Book today

Show in the next months in

Course Location Dates Price exc. VAT   Status
Writing to customers
Registration Closes: Dec 06, 2021 9:30AM
Remote (live online session) 09 Dec £495.00

Writing to customers

Registration Closes
Dec 06, 2021 9:30AM

Remote (live online session)

09 Dec

£495.00 exc. VAT


Register Now » 5 Places Available!
Register Now » 5 Places Available!
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Payments and discounts

Payments and discounts


You can pay online using our booking table by credit or debit card.

Book now


We offer discounts for self-funded, third sector and group bookings.

Call 01273 732 888 for more information.

We're specialists in communications and business-writing training

Any questions about this course?

Just send us a message or phone +44 (0)1273 732 888