Customer-writing course for individuals (London)
This course will give you a comprehensive understanding of how to plan, structure and write effective replies to customers – so you can keep the customer behind every letter or email satisfied.
By the end of the training, you will know how to:
|show empathy and build rapport|
|easily build a logical structure using the SCRAP formula|
|write clearer letters and emails that result in fewer escalations|
|get your message across|
|match your tone and level of language precisely to each reader|
|understand and address all of your customers’ issues|
|use correct grammar and punctuation.|
Is this course right for me?
If your aim is to improve your writing to customers and clients: yes. We’ve helped professionals from every sector and industry write better emails and letters to their clients and customers.
And because your place will include our unique pre-course writing analysis, you can be sure you’ll get exactly the help you need. Your course trainer will have a detailed understanding of your business-writing challenges – before you even walk into the training room.
Learn all about this courseGet the full course guide (PDF)