Customer-writing course

There’s a customer behind every letter or email. You need to keep this in mind whenever you write – it should shape every reply. But common problems can get in the way of responses that successfully address each customer’s needs.

That’s why we’ve developed this course. It will give you a comprehensive understanding of how to plan, structure and write effective replies to customers – so you can keep the customer behind every letter or email satisfied.

By the end of the customer-writing training, you will be able to:

 show empathy and build rapport
 easily build a logical structure using the SCRAP formula
 write clearer letters and emails that result in fewer escalations
 get your message across
 match your tone and level of language precisely to each reader
 understand and address all of your customers’ issues
 use correct grammar and punctuation.

 

Download a PDF about this course, including a course outline.

 

Course location, booking and dates

You can see a full listing of dates for the course below. You can also register your place and book online. We accept payment by credit card, debit card or invoice.

If you’d like to book over the phone, please call us on +44 (0)1273 732 888.

We run this customer-writing course in central London:

Show in the next months in

Course Location Dates Price exc. VAT   Status
Writing to customers London - Moorgate, EC2M 6UR 28 Feb £495.00

Writing to customers

London - Moorgate, EC2M 6UR

28 Feb

£495.00 exc. VAT

 

Register Now » 9 Places Available!
Register Now » 9 Places Available!
Writing to customers Manchester - Portland Street, M1 3HU 08 Mar £495.00

Writing to customers

Manchester - Portland Street, M1 3HU

08 Mar

£495.00 exc. VAT

 

Register Now » 10 Places Available!
Register Now » 10 Places Available!
Writing to customers London - Tenter House, EC2Y 9AE 19 Apr £495.00

Writing to customers

London - Tenter House, EC2Y 9AE

19 Apr

£495.00 exc. VAT

 

Register Now » 9 Places Available!
Register Now » 9 Places Available!
Writing to customers Manchester - Portland Street, M1 3HU 02 May £495.00

Writing to customers

Manchester - Portland Street, M1 3HU

02 May

£495.00 exc. VAT

 

Register Now » 10 Places Available!
Register Now » 10 Places Available!
Writing to customers Manchester - Portland Street, M1 3HU 19 Jun £495.00

Writing to customers

Manchester - Portland Street, M1 3HU

19 Jun

£495.00 exc. VAT

 

Register Now » 10 Places Available!
Register Now » 10 Places Available!
Writing to customers London - Tenter House, EC2Y 9AE 20 Jun £495.00

Writing to customers

London - Tenter House, EC2Y 9AE

20 Jun

£495.00 exc. VAT

 

Register Now » 10 Places Available!
Register Now » 10 Places Available!
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Confidential writing analysis and questionnaire


writing_analysis_graph

Our unique writing analysis will give you the confidence and focus you need to improve your writing efficiently and effectively. Because it focuses on 15 specific customer-writing skills, you’ll discover your strengths as well as areas for improvement.

You’ll also receive a questionnaire ahead of the day so you can let the trainer know exactly what you want to achieve. Taken together, these ensure that no delegate gets left behind and everyone benefits from training appropriate to their needs. We take your privacy seriously, so your results won’t be shared with other delegates. And if you give us any sensitive documents to analyse, we will be happy to sign a non-disclosure agreement.

Expert trainers

All our trainers are experts in writing to customers, with a background in industries where writing is the main focus. So they are well equipped to handle even the trickiest customer-writing queries and offer practical advice. Each must go through rigorous selection and training processes, and pass a six-stage series of tests, before we consider them qualified to work for you.

Meet our trainers

Professionally bound course manual and helpline support

We won’t leave you high and dry after the course. Our professionally bound course manual will contain all your notes, as well as detailed summaries of our techniques for writing better customer letters and emails. You’ll also have free helpline support for a year after the course – so whatever your question, you’ll always be within easy reach of an answer.

Price and booking

The course is £495 + VAT. We offer a discount if you book two or more delegates.

You can book using the table above. Alternatively, call us on +44 (0)1273 732 888 or send us a message.