We currently have a number of fantastic opportunities to join a friendly, growing team – and one of the best names in the training world.
Work with the biggest names
We’re the UK’s number-one provider of business-writing training and one of the world’s leading communication-learning specialists. Our clients include Coca-Cola, Nestlé, M&S, JP Morgan, London Business School, EY (Ernst & Young), Warner Bros. and many of the world’s biggest law firms. To date, we’ve helped more than 50,000 people develop first-class business-writing skills, working with over 5,000 client organisations worldwide.
As you’d expect, our standards are high. But in return, we offer a competitive salary or excellent rates and the chance to work with some of the biggest names across a wide range of industries.
How to apply
If you think you’re exactly who we’re looking for, send your CV to firstname.lastname@example.org, making it clear which role you’re applying for. Please include a covering email outlining your suitability for the role. (We’re unable to consider applications that do not include this covering email.)
Competitive basic salary + bonus and benefits
We’re looking for another high-performing sales professional to join our team.
Become a trusted advisor
Our approach to business development is very consultative. You will work closely with potential and existing customers to understand their challenges, then advise them on the best solution to bring about real change in their organisation. This solution will typically incorporate training-programme design and delivery as well as consultancy and other communications-related services.
You will work proactively to develop new contacts and identify wider requirements within the accounts you manage as well as with other target clients.
Be a team player
You will work in close partnership with our expert trainers, course developers and operations team to ensure the best possible results for our clients.
You will also work closely with your other sales colleagues and the marketing team to help drive innovation and identify new opportunities for growth.
Essential skills and experience
To be successful in this role, you will need all of the following:
- proven work experience (two years minimum) as an account manager, key account manager, sales account manager or in a similar role
- experience of selling B2B to corporate prospects
- excellent written communication skills and a passion for good writing
- experience of using a consultative approach to sell client-focused solutions, tailored to specific needs
- strong verbal communication, listening, negotiation and presentation skills
- the ability to communicate with, present to and influence key stakeholders at all levels of an organisation
- education to at least degree level or equivalent.
Desirable skills and experience
One or more of the following would also be a distinct advantage:
- experience with CRM software (eg Salesforce, HubSpot) and MS Office
- experience of English-language teaching (EFL or ESL, for example) or similar
- experience in a training/professional-development organisation
- high-level qualifications in English or linguistics (eg relevant degree, CELTA).
At present, we run around 70 courses a month – most on our clients’ premises – and that number is set to grow significantly. It’s the operations team’s job to ensure participants and our trainers have everything they need to make those courses a success.
An integral role
The operations coordinator is an integral role, liaising with clients, delegates, suppliers and the training team to ensure all training runs smoothly.
The role’s responsibilities span all training as well as some key office-management tasks, as listed below.
- Booking transport and accommodation and preparing schedules for trainers ahead of each course
- Liaising with clients and the training team to develop and dispatch course materials for all our in-house courses (on clients’ premises)
- Planning and administering all open (public) courses: liaising with the sales team and external venues to organise dates, booking trainers and adding courses to the database
- Ensuring all our systems are kept up to date at all times
- Managing open course enquiries via phone and email
- Updating the sales team and providing a weekly report on course sales
- Sending joining instructions to delegates, chasing pre-course materials and answering delegate queries
- Working with suppliers to place orders and manage/fix equipment and reviewing their contracts/service on a regular basis
- Acting as first point of contact for any IT/phone issues and coordinating with the relevant suppliers
- Setting up workstations for new colleagues
- Keeping track of stock levels of materials and reordering Emphasis-branded materials
- Recycling electronic equipment and office waste (such as cardboard and paper)
- Managing the office post
- Organising Emphasis events and training for colleagues
- Monitoring and carrying out general office maintenance
- Managing petty cash
It is essential to the role that you have the following qualities and skills:
- Excellent organisational and admin skills
- Fast and efficient worker
- Good attention to detail
- Superb customer-service skills
- Strong writing skills – we will test you on this
- Positive, cheerful attitude
- Ability to juggle workload and meet a variety of daily deadlines
- Ability to work on own initiative
- A good knowledge of Microsoft Office (Word, PowerPoint and Outlook) and a willingness to learn new software packages.
Experience of the training/learning-and-development industry and of using Adobe InDesign or similar would be a bonus.
Bid manager / consultant (freelance)
Our bid-writing consultancy and training is becoming more and more popular (not least because we’ve helped clients score some big successes recently). We’re therefore keen to hear from experienced bid managers/writers who might be interested in joining us to work as consultants and advisors to our clients.
We’re looking for people with solid experience in all aspects of bid-management and preparation. To be successful in the role, you must be confident in working with large organisations at the highest level and have been directly responsible for winning tenders with a value of at least seven figures.
What’s it like to work for us?
This is an exciting opportunity to harness your expertise to influence the bidding power of top organisations – and to join a team who’ve been doing the same for nearly two decades. So far we’ve trained over 50,000 professionals across 5,000 organisations, spanning both the private and public sectors and including household names like Warner Bros., Nestlé and JP Morgan.
Our rates are excellent and we look after our consultants. You’ll receive all the training and tools you need, as well as dedicated support from our friendly team in Brighton. You’ll also get to join your fellow consultants and the head-office team for social events and continuous professional development days.
Do you have what it takes to join us?
If you have the following, we’d love to hear from you:
- excellent communication and interpersonal skills
- patience, tact and diplomacy
- proven ability to write persuasive and compelling bid content
- knowledge of typical bid-scoring processes
- experience of using bid-management systems
- expertise in managing contributions to bids from different departments
Coaching or training experience would be a distinct advantage, though not essential.