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Clear, concise policy and procedure documents for efficient, effective business

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Policy and procedure writing course

Who is it for?
Our policy and procedure writing course is suitable for any team that have to write or edit policy or procedure documents or templates for their organisation.

Non-native English speakers on your team? See if our course is suitable.

This course is for in-house teams. Follow link to see the course for individuals.
What level is it for?
Any level. We tailor the content to meet participants’ needs, communications and backgrounds and build exercises based on the kinds of policy and procedure documents they have to write.

When and where
Date arranged around you. We can train at your site, anywhere in the world, or train your team remotely online.

Course length
Flexible, typically 3–7 hours. Online training can be split into two shorter sessions.

We can train from four people up to your entire organisation. Each session has a maximum of ten delegates. (Why only ten?)

Not exactly what you were looking for?
No problem. We can combine elements from any of our courses to fit your needs exactly.

Your procedure or policy writing courses can also be part of a blended programme that will support your team in changing their writing for good.

The cost will depend on a few different factors. See how our pricing works here.

Let’s talk about your course

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Unclear policy and procedure documents can easily be misunderstood or misconstrued, leading to inconsistencies, inefficiencies and bad feeling – even legal action.

But with clear, active and specific guidelines, every employee or stakeholder will know where they stand and how they should act in any professional situation at your organisation.

On this course, we’ll show your team how to write policies and procedures that will keep your business running smoothly as you work towards your objectives. The training materials will be created using genuine examples from your organisation, meaning you can be sure they will be relevant and targeted to your team’s needs.

We can focus solely on one document type, if you are looking specifically for policy-writing training (or purely procedure writing). And we can also work with you to edit your policy or procedure document templates.

A key feature of our training is that all delegates receive our unique pre-course writing analysis. This covers 15 different areas of writing skills and helps us ensure the training meets the delegates’ precise writing needs, while ensuring delegates make rapid, targeted improvements.

We can run the training remotely online or in person at your workplace or choice of venue.

This course has been awarded first place for two years running in’s list of Top 10 Communication Skills Courses.

By the end of their bespoke course, attendees will be able to:

identify their objectives and profile their readers
understand how to communicate key messages
create a logical structure for their policies and procedures
strip out needless waffle and jargon
write in clear, active language for policies and procedures that people will read and understand
use specific language to avoid ambiguity and misunderstandings
write subheadings that guide and engage the reader
avoid common grammar traps and proofread policy and procedure documents for errors.

Learn all about this course

Get the full in-person course guide (PDF)

Get the full remote-learning course guide (PDF)

Cyber Essentials Plus

We are certified to Cyber Essentials Plus standards. So you can be confident when sharing your documents and delegate details that your information is safe.


We're also FSQS registered. FSQS is a third-party compliance and risk assessment trusted by some of the largest banks, building societies and insurance companies in the world.

Enquire about this course

Call +44 (0)1273 732 888 or send us a message