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Posted by: Rob Ashton
31 / 01 / 22
The last time I used live chat, it was to contact a large online train ticket provider, to claim a refund after my train got cancelled. The session started well, with a cheery promise from the customer support agent to sort my refund quickly. But it soon descended into a vortex of misunderstanding and referrals […]
Posted by: Doug Nel
30 / 11 / 21
Live chat can be a great addition to your website for the benefit of both your customers and your business. Customers increasingly expect rapid or even immediate responses online when they need help. And research shows that 41% of customers favour live chat over phone, email or social media support. And for businesses, live chat […]
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