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Psychology and linguistics
Posted by: Rob Ashton
31 / 01 / 22
The last time I used live chat, it was to contact a large online train ticket provider, to claim a refund after my train got cancelled. The session started well, with a cheery promise from the customer support agent to sort my refund quickly. But it soon descended into a vortex of misunderstanding and referrals […]
13 / 12 / 21
A while ago (OK, quite a while ago), I announced that I was starting a research project on the science of written communication, with a view to writing a book on the subject. I also said I would be posting regular updates on that research both here and on my personal blog. But since then, […]
Posted by: Catie Holdridge
31 / 03 / 21
Networking doesn’t top many people’s lists of favourite activities. Let’s face it, the word comes with some baggage. Many people have come to associate it with awkward interactions and self-interested, empty chit-chat at corporate mixers. But networking is simply the process of actively widening your career-related sphere. It can take many forms. And in doing […]
06 / 08 / 20
What do you want your writing style to say about you? What impression do you hope the things you write at work leave on those who read them? We know a few common answers to those questions, as we always check in on individual objectives at the start of our courses (so we can ensure […]
11 / 06 / 20
I didn’t sleep well last Thursday night. The media images of the previous few days had been playing on an endless loop in my mind, so what little rest I did get was fitful. Not surprisingly, I was not at my best come Friday morning. My self-discipline was low and, as is usual when I’m […]
10 / 03 / 20
No matter where you are as you read this, you spend most of your time living in the same place as I do: in your screen. We all live in our screens now. We wake and switch off the alarm on our phone and swipe to the news. We stare at social media as we […]
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