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Psychology and linguistics
Posted by: Rob Ashton
29 / 06 / 22
As you read this, a miracle is happening. Your eye is detecting dots and squiggles on the screen in front of you and your brain is translating them into a voice in your head. Just glancing at your phone or clicking a link in an email is enough to fire up an entire network […]
31 / 01 / 22
The last time I used live chat, it was to contact a large online train ticket provider, to claim a refund after my train got cancelled. The session started well, with a cheery promise from the customer support agent to sort my refund quickly. But it soon descended into a vortex of misunderstanding and referrals […]
13 / 12 / 21
A while ago (OK, quite a while ago), I announced that I was starting a research project on the science of written communication, with a view to writing a book on the subject. I also said I would be posting regular updates on that research both here and on my personal blog. But since then, […]
Posted by: Catie Holdridge
31 / 03 / 21
Networking doesn’t top many people’s lists of favourite activities. Let’s face it, the word comes with some baggage. Many people have come to associate it with awkward interactions and self-interested, empty chit-chat at corporate mixers. But networking is simply the process of actively widening your career-related sphere. It can take many forms. And in doing […]
06 / 08 / 20
What do you want your writing style to say about you? What impression do you hope the things you write at work leave on those who read them? We know a few common answers to those questions, as we always check in on individual objectives at the start of our courses (so we can ensure […]
11 / 06 / 20
I didn’t sleep well last Thursday night. The media images of the previous few days had been playing on an endless loop in my mind, so what little rest I did get was fitful. Not surprisingly, I was not at my best come Friday morning. My self-discipline was low and, as is usual when I’m […]
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