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Reader-centred writing
Posted by: Kathy Gemmell
25 / 03 / 22
We write at work not for writing’s sake, but to make things happen – to get our jobs done. But to do this successfully, you have to take your focus off yourself. You have to think about your reader and what will make this document work well for them. And that takes some planning. When […]
Posted by: David Cameron
29 / 10 / 21
Congratulations: you’ve written your board report. That’s the good news. The not-so-good? Well, unless it’s only a page or two long, I have to tell you that you’re not finished yet. Now you need to write the executive summary: in other words, a condensed version of your full document. This is (arguably) the most important […]
Posted by: Rob Ashton
13 / 03 / 19
There’s one thing about reports that people never seem to talk about. Even after 21 years, and training more than 50,000 people to write well, I really can’t recall anyone bringing it up. And that secret is this: reading is hard. I don’t mean we find it difficult to read our email or text messages, […]
15 / 03 / 18
Mention writing skills to most people and they will roll their eyes before launching into a confession about how spelling/grammar/punctuation/all three have always been their weakest link. Yet, when they do, they’re missing the point. These things matter, for sure. An email full of typos or a poorly punctuated proposal will almost certainly undermine your […]
Posted by: Stan Carey
02 / 02 / 18
Most of us are technical writers at some point or other, even if we don’t realise it. You may be quite happy with the label if you write test reports or standard operating procedures. But you can have a very different role and still sometimes need to write technical things: a design brief, an employee […]
Posted by: Catie Holdridge
14 / 09 / 17
We’ll go wherever the training need is – whether that’s Norwich, New York or the Netherlands. But even we were surprised to get a call from a tiny Buddhist country in the Eastern Himalayas. That call was from nobody less than Chewang Rinzin, the Deputy Chamberlain to His Majesty the King of Bhutan. It quickly became […]
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