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Posted by: Catie Holdridge
20 / 09 / 21
When you work in customer service, it’s inevitable that you’ll spend a lot of your time in touch with people who are not too happy with your company right now. Ninety-nine times out of a hundred, you’ll be writing a response to a complaint, as a customer will be getting in touch exactly because they […]
31 / 03 / 21
Networking doesn’t top many people’s lists of favourite activities. Let’s face it, the word comes with some baggage. Many people have come to associate it with awkward interactions and self-interested, empty chit-chat at corporate mixers. But networking is simply the process of actively widening your career-related sphere. It can take many forms. And in doing […]
Posted by: Rob Ashton
11 / 04 / 18
A few years ago, I was working with a consultant. We used to meet every week, over breakfast. And, as my daughter was going through a phase of waking up every night, I was invariably tired. I remember one session, during which I had been particularly sluggish. Even a second double espresso could not push […]
Posted by: Jacob Funnell
24 / 08 / 17
Most of us write tens or even hundreds of them a week, but the question of how to start an email (or letter) can still leave us floundering. In fact, one of our readers asked us to settle an office argument on this very matter. We’re very fond of workplace debates – especially about language […]
20 / 06 / 17
While conducting some research recently, I discovered a question in a web forum that got me thinking. In a nutshell, the question was: should you include ‘Sent from my iPhone [or Android phone etc]’ at the foot of an email if you’re composing it on a mobile device? I confess that, until a few weeks […]
04 / 08 / 16
Look through your inbox or an online forum, and it won’t be long until you hit someone making a request and concluding with ‘thanks in advance’. But they’re probably making a big mistake. What’s more, they may have no idea about the hornets’ nest of irritation they’re poking just by using a few short words. […]
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